Privacy Policy

Nasib ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Information You Provide

• Account Information: Phone number, name, date of birth, gender, email address
• Profile Information: Photos, bio, interests, prompts, education, occupation, location preferences
• Verification Data: Selfie photos for verification, optional government ID
• Communication Data: Messages, voice notes, and call logs with other users
• Payment Information: Processed through Apple App Store or Google Play (we do not store payment card details)
• Support Communications: Messages sent to our support team

Information Collected Automatically

• Device Information: Device model, operating system, unique device identifiers
• Usage Data: Features used, session duration, interaction data
• Location Data: GPS coordinates (only when the app is in use and you have granted permission)
• Log Data: IP address, access times, app crashes

How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Match you with other users based on your preferences and compatibility
• Send you notifications about matches, messages, and features
• Verify your identity and prevent fraud
• Respond to your support requests
• Analyze usage patterns to improve the Service (anonymized)
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

With Other Users

Your profile information (name, photos, bio, age, interests) is visible to other users as part of the matching experience.

With Service Providers

We work with trusted service providers for analytics, payments, security, and infrastructure. These providers only access data necessary to perform their functions and are contractually obligated to protect your information.

Optional analytics and error tracking can be managed in Settings > Privacy > Tracking & Analytics.

Your Rights

GDPR Rights (EU/EEA Residents and Lebanese Citizens)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Restrict processing of your personal data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for optional data processing at any time

To exercise these rights, go to Settings > Privacy > Data Rights in the app, or email privacy@nasib-group.com

Data Retention

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Profile data is removed within 24 hours; all data permanently deleted after a 30-day grace period
• Grace Period: You may reactivate your account within 30 days by logging back in
• Legal Requirements: Some data may be retained longer as required by law
• Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics

Data Security

We implement industry-standard security measures to protect your personal information:

• All data encrypted in transit and at rest using industry-standard encryption
• Secure cloud storage within data centers in the European Union
• Regular security audits and penetration testing
• Access controls and employee data handling training

Tracking and Cookies

The Nasib mobile app uses:

• Essential Tracking: Required for app functionality (authentication tokens, session data)
• Analytics Tracking (Opt-in): Anonymous usage patterns
• Error Tracking (Opt-in): Crash and error reporting

You can manage tracking preferences in Settings > Privacy > Tracking & Analytics.

Children's Privacy

Nasib is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a user is under 18, we will promptly delete their account and data.

International Data Transfers

Your data may be transferred to and processed in secure data centers within the European Union. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. The "Last Updated" date at the top indicates when the policy was last revised.

Contact Us

For privacy-related inquiries:

• Email: privacy@nasib-group.com
• Data Protection Officer: dpo@nasib-group.com
• Address: Beirut, Lebanon

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.